Returns
We want you to love your saree. If something isn't right, you may request a return within 7 days of delivery.
To be eligible, the saree must be unused, unworn, and unwashed, with all original tags and packaging intact. The blouse piece must be unstitched and uncut — we cannot accept returns on sarees where the blouse has been stitched, altered, or the fall/pico work has been done, as these are treated as made-to-order.
Sale, clearance, and clearly marked non-returnable items cannot be returned.
How to request a return
Email shopikkatm5@gmail.com with your order number and photos of the item within 7 days of delivery. Once approved, we'll share pickup or return-shipping instructions. Reverse shipping charges may apply unless the item arrived damaged, defective, or incorrect.
Damaged, defective, or wrong item
Please inspect your order as soon as it arrives and report any damage, defect, or mismatch within 48 hours of delivery, along with unboxing photos or a video, to shopikkatm5@gmail.com. We'll arrange a free replacement or full refund.
Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed to your original payment method (or as store credit, if you prefer) within 7 business days. For cash-on-delivery orders, refunds are issued via bank transfer or store credit.
Cancellations
Orders can be cancelled free of charge any time before dispatch. Once an order has shipped, our standard return policy applies.
Exchanges
Need a different size, colour, or design? The fastest way is to return the original item (once it meets the conditions above) and place a new order.
Contact us
Questions about your return or refund? Email shopikkatm5@gmail.com or call/WhatsApp +91 87893 04776.